Shipping and Processing
Canada - FREE (not tracked)
United States - FREE (not tracked) when you spend $150.00 cad
International - prices depend on location and the cost will be shown prior to checkout.
*** Free shipping does NOT include tracking or insurance, as it goes by regular mail. ***
Please upgrade your shipping should you have any hesitations about having your order delivered without tracking.
ORDER PROCESSING TIMES
- All orders are handmade and shipped within 3 weeks of purchase date, unless a rush order is arranged by contacting us.
- Please contact us so I can let you know if a rush order is possible, and I will create a custom product listing for the rush order fee.
- Guarantee Shipped within:
- 1 day of purchase date - $19.95
- 2 days of purchase date - $16.95
- 3 days of purchase date - $13.95
Please contact us to discuss rush orders.
- Please note that I cannot give tracking information when the free shipping option was used as I will not have a tracking number, nor will the post office.
- Jewels by SJB is not liable for any lost or stolen packages.
- It is the customer’s responsibility to contact their local post office if a package goes missing or arrives damaged.
- Please choose tracked package or expedited shipping if you would like to have tracking and insurance.
- If your package is lost in transit, please contact your local Postal Service. Often times, the package sits at the local post office for 10-20 days before it is returned to sender.
- If you purchased Priority/Insured shipping, you can file a claim with Canada Post. Please contact me to do so.
- Once a claim is filed, Canada Post may attempt to recover or refund you for the lost package.
Please contact us if your question wasn't answered here.
Thank you so so much :) I'm so glad you're here and appreciate your support!