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Shipping and Processing

*Free shipping does not include tracking. 

*We are lovingly hand-making your treasures, and they will take 3-15 business days to dispatch, unless a rush order is arranged with us.

After dispatch:

Canada

  • Regular Parcel: Approximately 3-15 business days depending on your province (not tracked) - FREE
  • Expedited: 2-5 business days guaranteed (with tracking) - $12.75
  • Express: 1-2 business days (with tracking) - $19.75

USA

  • Regular Parcel: Approximately 5-15 business days (not tracked) - FREE
  • Tracked Pack Air Mail: Approx. 4-10 business days - $17.75
  • Express Post: 2-3 business days (with tracking) - $29.50

International 

Prices depend on location - cost will be shown prior to checkout.

 

ORDER PROCESSING TIMES

Standard

  • All orders are handmade and shipped within 3 weeks of purchase date, unless a rush order is arranged by contacting us.

    Rush Orders
  • We offer two shipping upgrades at checkout if you would like to guarantee that your order will be shipped within 1-5 business days of purchase
  • Please contact us so I can let you know if it is possible, and create a custom product listing for the rush order fee.
  • Guarantee Shipped within:
    • 1 day of purchase date - $19.95
    • 2 days of purchase date - $16.95
    • 3 days of purchase date - $13.95
    • 4 days of purchase date - $10.95
    • 5 days of purchase date - $7.95

Please contact us to discuss rush orders.

    Lost Packages

    • Jewels by SJB is not liable for any lost or stolen packages. 
    • It is the customer’s responsibility to contact their local post office if a package goes missing or arrives damaged.
    • Please choose tracked package or expedited shipping if you would like to have tracking and insurance. 
    • If your package is lost in transit, please contact your local Postal Service. 
    • If you purchased Priority/Insured shipping, you can file a claim with Canada Post
      • Once a claim is filed, Canada Post may attempt to recover or refund you for the lost package. 


    Please contact us if your question wasn't answered here. 

    Thank you!