Shipping and Processing
*Free shipping does not include tracking.
*We are lovingly hand-making your treasures, and they will take 3-15 days to dispatch, unless a rush order is arranged with us.
- Regular Parcel: Approximately 3-15 business days depending on your province (not tracked) - FREE
- Expedited: 2-5 business days guaranteed (with tracking) - $12.75
- Express: 1-2 business days (with tracking) - $19.75
- Regular Parcel: Approximately 5-15 business days (not tracked) - FREE
- Tracked Pack Air Mail: Approx. 4-10 business days - $17.75
- Express Post: 2-3 business days (with tracking) - $29.50
Prices depend on location - cost will be shown prior to checkout.
Non-holiday processing times:
ORDER PROCESSING TIMES
- All orders are handmade and shipped within 3 weeks of purchase date, unless a rush order is arranged by contacting us.
- We offer two shipping upgrades at checkout if you would like to guarantee that your order can will be shipped within 1-5 business days of purchase
- Please contact us so I can let you know if it is possible, and create a custom product listing for the rush order fee.
- Guarantee Shipped within:
- 1 day of purchase date - $19.95
- 2 days of purchase date - $16.95
- 3 days of purchase date - $13.95
- 4 days of purchase date - $10.95
- 5 days of purchase date - $7.95
Please contact us to discuss rush orders.
- Jewels by SJB is not liable for any lost or stolen packages.
- It is the customer’s responsibility to contact their local post office if a package goes missing or arrives damaged.
- Please choose tracked package or expedited shipping if you would like to have tracking and insurance.
- If your package is lost in transit, please contact your local Postal Service.
- If you purchased Priority/Insured shipping, you can file a claim with Canada Post
- Once a claim is filed, Canada Post may attempt to recover or refund you for the lost package.
- After you have contacted your local postal service, you can contact firstname.lastname@example.org to replace your order.
Please contact us if your question wasn't answered here.